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Money
Get paid, bill the right amount, and see where it all went.
Billing & invoicingInvoices are created when a booking is completed, emailed with a PDF and a Pay Now link, and tracked to the cent.Cancellation & no-show policySet cancellation tiers per service, decide what happens to the deposit, and show customers the exact fee before they confirm.Deposits, packages & creditsRequire a deposit as a percentage or flat amount, sell daycare, boarding and visit packages that are used up automatically, and keep account credit.Walk plans & billingNEWSell weekly walk plans with a lower price per walk the more walks a week a client books.Retail till & inventorySell treats, food and gear from a quick-sale till or at checkout, scan barcodes, track stock, receive deliveries and print labels.ReportsDaily close-out, monthly summary with a bank deposit check, aging, tax by service, tips by staff, mileage, forecast, sales by customer and booking reports.Xero & QuickBooks syncConnect Xero or QuickBooks Online once. Paid invoices are posted with the customer, your revenue accounts or items, tax and the payment.Payments & Flex PricingStripe or Square, deposits, Tap to Pay, and pricing that follows your month.
Staff & daily operations
Run the building and the team from one screen.
Today boardWho is arriving, who is here and who has gone home, with overdue check-outs first, requests to review, and one-tap kennel cards, care sheets and the till.Kennel & capacity managementGive every kennel a size and weight limit, let the system pick the smallest one that fits, keep cleaning time between stays, and move dogs on a kennel grid.Kennel cards & daily care sheetsNEWPrint a kennel card for every dog covering the whole stay, and a daily care sheet for every pet in care.Staff task listsNEWCare tasks for every dog are built from their bookings: meals, medications, add-ons, let-outs and grooms.Employee managementSix roles and about sixty individual permissions, specialties, pay rates per role and per-dog walker pay, PIN sign-in on a shared computer, and invite emails.Time clock & payroll hoursStaff clock in and out with a PIN on the desk or their phone.Dog walk boardNEWPlan every walker's day on one board. Drag dogs between walks and walkers, copy a day to next week or repeat it weekly, and get warned about full walks and dogs that do not get along.GPS walks & pickup routesStart a run and the walker app puts pickups in the fastest order using live traffic, tells the next owner you are on the way, and opens directions.Incident reportingReport a fight, bite, injury or escape with severity, photos, witnesses and vet notes.
Clients & records
Everything about every client and pet, kept current by the client.
Customer & pet profilesA full profile for every client and pet: care instructions, vet and emergency contacts, vaccines, waivers, forms, bookings, invoices, balance and notes.Vaccination trackingChoose which vaccines are required and for how long each is valid.Digital waiversUse our liability waiver, write your own, or upload your lawyer's PDF.Forms & custom formsBuild intake, behaviour and consent forms with signature fields and page breaks.Automated emailsBooking, payment and reminder emails go out on their own, in your brand.Two-way messagingMessage clients from the admin and the phone app, send photos, assign a conversation to a staff member, and get a push for every reply.Daily photo updatesSend photos with mood, energy, eating, bathroom and sleep during boarding, daycare and pet sitting.Customer app & portalClients book, pay, upload vaccines, sign waivers and forms, request cancellations and message you from the Book'n app on iPhone and Android or on the web.Meet & GreetNew clients book a Meet & Greet from a public link with no account needed, answer your screening questions, and pick a time.Booking widget & linksShare a sign-up link or QR code, send people straight to your booking page, or put a live availability calendar on your own website with no login needed.Text messagingOptional SMS for confirmations, reminders and replies.
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